The way we work has changed dramatically – and in some ways, permanently – over the last several months. Whether it’s learning new ways to communicate with colleagues and clients, being trained on new job functions in a completely different environment, or navigating career development while working remotely, this year’s rapidly changing circumstances have given workers around the world a lot to absorb – quickly. In the face of extraordinary change, technology has played a critical role in helping companies and their employees adapt.
JOHN JORDAN
John Jordan is the head of The Academy at Bank of America, an award-winning onboarding, coaching, and development organization, supporting more than 80,000 client-facing teammates across Bank of America’s Consumer & Small Business, Merrill, and Private Bank businesses.
In his role, he is responsible for helping client-facing teammates develop the skills they need to grow their careers, be more productive, and meet the diverse needs of Bank of America’s clients.
JOHN JORDAN
John Jordan is the head of The Academy at Bank of America, an award-winning onboarding, coaching, and development organization, supporting more than 80,000 client-facing teammates across Bank of America’s Consumer & Small Business, Merrill, and Private Bank businesses.
In his role, he is responsible for helping client-facing teammates develop the skills they need to grow their careers, be more productive, and meet the diverse needs of Bank of America’s clients.



